Features
Everything your AI receptionist does on a call.
One caller wants your Saturday hours. Another needs a quote. A third wants a person, now. Here's how Frontal Voice handles each of them, and what your team gets afterward. Every feature below is on every plan.
Answers the questions you get all day
Hours, services, policies, directions and the FAQs you write. It answers from the information you approve. When the answer isn't there, it offers to take a message instead of guessing.
Takes appointment requests
It collects the service, the caller's contact details and a preferred day and time, then sends the request to your team to confirm. It never tells a caller they're booked.
Puts callers through to your staff
When a caller asks for someone, or the call matches your transfer rules, it rings the staff number you choose. If nobody answers, the caller comes back to the AI, which takes a message. Included on every plan.
Handles after-hours calls
Set business hours, holidays and a timezone. After hours it can take messages and callback requests for the next business day.
Sounds like your kind of place
Natural premium voices on every plan, with your greeting and tone. Add optional background sound, such as a busy office or a café, set the volume, and preview it before you save.
Speaks English and Spanish
Turn on Spanish and it answers in English or Spanish, switching as soon as a caller speaks Spanish or asks for it. Same answers, same rules, same prices, in either language. Included on every plan.
Recognizes returning callers, if you want it to
Turn it on and, once a caller says a name that matches your own earlier calls with that number, it can welcome them back by first name. It never shares appointment details, call summaries or your notes on the call. Callers can ask to be forgotten.
Writes up every answered call
A transcript, a summary, the caller's details and an outcome for each call it answers, plus a secure recording when recording is on. Search, filter and export to CSV.
Flags missed opportunities
Abandoned calls, unanswered transfers, incomplete requests and overdue callbacks get a flag with a plain reason, and land on your follow-up list.
Alerts your team
In-app and email alerts for new leads, appointment requests and callbacks, so the next step lands with the right person. Quiet hours hold alert emails until they end.