Every plan gets the same AI receptionist: the same natural premium voices, AI model and safeguards. Live transfers and email alerts are included too. Plans differ only in price and in the AI minutes included each month, and there are no overage charges.
For a small office that wants overflow and after-hours calls answered.
Billed monthly
Est. 1 call a weekday
For a business whose phone rings a few times every weekday.
Billed monthly
Est. 2–3 calls a weekday
For a busy front desk that hands the AI a steady share of its calls.
Billed monthly
Est. 6–8 calls a weekday
For higher call volume, or a setup that needs more than the standard plans include.
Priced and set up with our team
Prices in USD, billed monthly. Creating your account and building your receptionist is free; calls, test calls and your phone number start when you activate a plan.
Minutes are connected AI minutes: the time your AI receptionist spends on live calls, counted in seconds and rounded up to a whole minute once per billing period. Browser test calls count; your staff's time after a successful transfer doesn't. Unused minutes don't roll over. Call counts assume about 2–3 minutes per call.
Demos, Custom quotes and plans set up with our team: sales@frontalvoice.com. Invoices, subscriptions and payments: billing@frontalvoice.com.
The plans differ in price and included minutes. Everything else is the same receptionist.
| Feature | Starter | Business | Pro | Custom |
|---|---|---|---|---|
| Monthly price | $99 / month | $199 / month | $399 / month | Quoted |
| Included AI minutes each month | 50 | 150 | 350 | Prepaid, from 1,500 |
| AI receptionists | 1 | 1 | 1 | Quoted |
| Local phone numbers | 1 | 1 | 1 | Quoted |
| Knowledge bases | 1 | 1 | 1 | Quoted |
| Voices, AI model and safeguards | Same on every plan | Same on every plan | Same on every plan | Same on every plan |
| Unused minutes | Reset monthly, no rollover | Reset monthly, no rollover | Reset monthly, no rollover | Quoted |
| Overage charges | None | None | None | None |
| Extra minutes | Prepaid at $1.05 a minute | Prepaid at $1.05 a minute | Prepaid at $1.05 a minute | Quoted |
| Appointment requests | Included | Included | Included | Included |
| English and Spanish | Included | Included | Included | Included |
| Live transfers to your staff | Included | Included | Included | Included |
| Email alerts | Included | Included | Included | Included |
| Texting | Not included | 300 text segments a month from your own texting number (not yet available) | 750 text segments a month from your own texting number (not yet available) | Quoted |
| Billing | Monthly | Monthly | Monthly | Quoted |
Very large setups cost more to run on every call. If your receptionist's instructions exceed your plan's size after we move details into its knowledge base, the Extended knowledge add-on ($29/month) applies. We'll always ask before adding it.
Minutes are the time your AI receptionist spends on calls. Here's what's included, what happens past it, and what you can buy today.
| Item | Today |
|---|---|
| Plans | Start online: create your account, then activate a plan |
| Prepaid minutes ($1.05 a minute) | Available in Billing |
| Automatic top-ups | Not available yet |
| Texting on Business and Pro | Not available yet: launching soon, after your texting number's carrier registration is approved |
| Extra text segments (6¢ each from prepaid credit) | Paid from your prepaid credit; without credit, texts wait until next month, never billed afterwards |
| Custom | Quoted by our team |
Every plan takes appointment requests today. The other two ways depend on how your business books, and on what's open to customers yet.
Your receptionist collects the service, the caller's details and a preferred day and time, and tells the caller it's a request, not a confirmed appointment. Your team confirms it from the dashboard.
Give your receptionist the address of your own online booking page and it points callers there. A link doesn't let the AI see your openings or book on the page for the caller, and it never turns on texting or booking by itself. Texting the link isn't available yet.
With a connected Google or Outlook calendar, your receptionist checks open times within your business hours and books them. It tells a caller they're booked only after the calendar confirms the booking.
Not yet available means it's built, but we open it to customers only after we've tested it from start to finish with the real service. Ask us if you need it. See what connects today.
Enter how many calls the AI would answer and how long they last. The default assumes 3 calls a day, 5 days a week, at 2 minutes each; change any of it. Minutes are counted the same way as on your bill.
Likely between $124 and $261. About 131 billed minutes of 50 included.
Past the included minutes: Current plans have no overage charges. Extra minutes beyond the included minutes are prepaid credit at $1.05 a minute, bought in Billing before you use them. Once the included minutes and any prepaid credit are used, new calls aren't answered until you add credit or the next billing period starts.
| AI minutes | 131 min |
|---|---|
| Counted AI minutes | 131 min |
| Included in the plan | 50 min |
| Minutes past the included minutes | 81 min |
| Starter plan | $99 |
| Overage charges | None |
| Prepaid extra minutes | 81 × $1.05 |
| Voice | Included |
| Estimated total | $184.05 |
| Scenario | Counted minutes | Monthly total |
|---|---|---|
| Low | 74 | $124.20 |
| Expected | 131 | $184.05 |
| High | 204 | $260.70 |
This is an estimate based on the numbers you enter. Your bill is based on actual AI call time. Prices exclude taxes. Taxes aren't calculated here. Every plan is billed monthly. Included minutes reset each billing period. Unused minutes don't roll over. Pricing model 2026-10-15.1.
It answers your business calls in a natural voice and is open about being an AI. It answers common questions from the information you approve, takes messages and appointment requests, transfers callers who need a person to your staff, and gives your team a transcript, a summary and an outcome for each call it answers.
Yes. You choose the AI disclosure's wording and when it's given: at the start of every call, or only when a caller asks, where the rules for you and your callers allow that. Either way, the receptionist answers honestly when asked and never claims to be human, and it adds a recording notice when you record calls. You remain responsible for the disclosure and consent rules where you and your callers are.
No. Starter, Business and Pro get the same AI receptionist: the same natural premium voices, AI model, behavior and safeguards, with live transfers to your staff included. The plans differ in price and in the AI minutes included each month. Each includes one AI receptionist, one local phone number and one knowledge base.
Yes, on every plan. When a caller asks for a person, or the call matches the transfer rules you set, the receptionist rings the staff number you choose. If nobody answers, the caller comes back to the AI, which takes a message. The staff number must be a different phone from the line you forward to Frontal Voice. Time your caller spends with your staff after a successful transfer doesn't use AI minutes.
Time the AI receptionist spends on a live call. Calls are counted in seconds, and each billing period's total is rounded up to a whole minute once. Browser test calls count. Time your caller spends with your staff after a successful transfer doesn't. Plan call counts assume about 2 to 3 minutes per call, so they're estimates.
There are no overage charges: nothing is billed after the fact. Included minutes reset each month, and unused minutes don't roll over. Extra minutes are prepaid, at $1.05 a minute, in packs of $25 (about 23 minutes), $50 (about 47 minutes), $100 (about 95 minutes). You buy them in Billing before you use them. Automatic top-ups aren't available yet. Once a month's included minutes and your prepaid credit are used, new calls aren't answered by the AI receptionist until you add credit or the next billing period starts.
Talk to us. Custom plans are prepaid commitments from 1,500 AI minutes a month, quoted individually for your setup, capacity and onboarding. There's no fixed Custom price.
There are three ways. It takes appointment requests today: the service, the caller's details and a preferred day and time, and it tells the caller it's a request, not a confirmed appointment, until your team confirms it. Pointing callers to your own online booking page is built but not yet available, and a link alone never lets it see your openings or book there for the caller. Direct booking into Google or Outlook calendars is built but not yet available: we open it to customers after testing it with the real calendar services.
Yes, by forwarding it. Your plan includes a Frontal Voice number. At your phone carrier or phone system, forward your business line to that number: every call, or only unanswered or after-hours calls if your carrier offers those options. Your carrier account stays active and keeps billing you for the line, and some carriers charge for forwarded calls. Whether the caller's own number comes through on a forwarded call depends on your carrier, and texts to your business number aren't forwarded. Moving (porting) a number to us isn't offered.
Yes, on every plan at no extra cost. Turn on Spanish in your receptionist's language settings and it answers in English or Spanish, switching when a caller speaks Spanish or asks for it.
No. You describe your business with plain-language controls, pick a voice, and call your receptionist from your browser before you publish it.
Very large setups cost more to run on every call. If your receptionist's instructions exceed your plan's size after we move details into its knowledge base, the Extended knowledge add-on ($29/month) applies. We'll always ask before adding it.
Texting is launching soon. Business includes 300 and Pro includes 750 text segments a month, sent from your business's own toll-free texting number registered with the carriers under your business name. Starter doesn't include texting. A text is billed in segments: up to 160 standard characters fit in one segment, or 70 when the text contains an emoji or another special character, so one longer text can use several segments. Your included text segments cover the texts your business and your AI receptionist send each month. Once they're used, extra texts are paid from your prepaid credit at 6¢ a segment; with no credit left, further texts are held back until next month and nothing is billed afterwards. Replies from callers, and STOP and HELP messages, are always handled and never count. Your AI receptionist texts a caller only after the caller agrees on the call. Texting isn't available yet.
Only with a signed agreement. Healthcare businesses can review and sign a Business Associate Agreement (BAA) with Frontal Web in the app, under Settings. Features that handle patient information stay off until the BAA is signed and we approve the account. We don't claim HIPAA compliance or any certification. If you run a healthcare practice, talk to us before using it with patients.
Create your account and build your receptionist before you pay. Test calls, publishing and your phone number start when you activate a paid plan, because every call has a real cost. To hear the product first, call Ava, our own AI receptionist.